Customer shall contact to any branch for any grievance where the Branch Manager to be the first point of communication with the customer and can also reach to centralize customer care team. The Branch, on behalf of customer can also communicate the same to the centralized customer care. Contact details of centralize customer care is also displayed in each branch office. In case customer is not satisfied with the offered solution the he can escalate the same to Grievance Redressal officer whose contact details can be seen at the branches.
The below-mentioned information shall be displayed eminently, for their customers' benefit, at places where the business transaction takes place/ their branches.
Contact details (Mobile Nos. and E-mail address/Telephone) and Name of the Grievance Redressal Officer who can be addressed by the public for the resolution of the complaints against company which are as under:-
Grievance Redressal Officer,
K-13 , Brij anukampa Tower , 5th floor,
Jaipur-302001
E-Mail: Sunilkumar@setiafinance.com
Office: 0141-2366208
Mobile : 7727091111
In case the dispute/complaint is not redressed within fifteen days, the customer may file complaint to the Executive Director of the Company as under :–